If something isn't right, we'll make it right.
We want every bottle to reach you in perfect condition. If that isn't the case, here's what to do.
If your order arrives with damaged or broken bottles, please:
If you believe a bottle is faulty — corked, oxidised or otherwise off — please contact us within 7 days of delivery. We may ask for a photograph of the label and capsule, and a brief description of the fault. If we agree the wine is faulty, we will replace it or refund you in full.
South African law and our liquor licence do not allow us to accept returns of wine purely on the grounds of change of mind, once the wine has left our cellar. We appreciate your understanding.
If a delivery fails because nobody over 18 was present to receive it, the courier will attempt redelivery once. After two failed attempts, the order will be returned to our cellar and a redelivery fee may apply.
Approved refunds are processed within 5 working days back to the original payment method. Card refunds typically reflect within a further 3–5 working days, depending on your bank.
For any return, refund or replacement question, email info@dusolwines.com or use our contact form. We'll respond within one working day.
Restaurants, retailers and distributors — fair allocations, honest margins, and a winemaker who actually picks up the phone.
To enter, please confirm you are 18 years or older. We promote the responsible enjoyment of our wines.
Not for sale to persons under the age of 18.